Multi-Year Accessibility Plan

Multi-Year Accessibility Plan

An Accessibility Standard for Customer Service report has been e-filed with the Government of Ontario accessibility@ontario.ca.

W5 established, implemented and maintained a Customer Service Accessibility policy on January 1, 2012.  The Customer Service Accessibility policy will be reviewed annually.

The Customer Service Accessibility policy and Multi-Year Accessibility Plan will be posted on W5’s website in 2017. The policy and plan will be provided in accessible format, upon request.

Training has been completed by persons at W5 that have developed the policies, plans, and practices related to the Accessibility for Ontarians with Disabilities Act, as follows:

1. Understanding Human Rights Training (AODA)
2. AODA Customer Service Training
3. Integrated Accessibility Standards – Information / Communication & Employment Standards
4. Ontario Human Rights Commission – Understanding Human Rights Training (AODA)

W5 will provide training to employees who deal with the public on our behalf. Employee Training is scheduled annually.
Employee Training will include:

1. An overview of the purpose of the Accessibility for Ontarians with Disabilities Act.
2. How to interact and communicate with persons with various types of disability.
3. How to interact with persons with disabilities who use assistive devices or require the assistance of a guide animal or a support person.
4. How to use equipment available on the premises that may help in providing goods or services.
5. Information on W5’s policies, practices and procedures governing the provision of goods and services to people with disabilities and
6. Employees will also be trained when any changes are made to W5’s plan or policies.

A feedback process has been developed and will be posted on W5’s website.

Feedback may be provided:

1. In-person
2. By telephone
3. In writing
4. By email
5. Any other communication technology, as requested

All feedback, including complaints, will be directed to the Human Resources Department. The feedback will be acknowledged, and the person providing the feedback will be notified of any actions taken by the organization. All feedback will be evaluated annually in conjunction with the annual review of the Customer Service policy.

An AODA Employment Standards policy will be developed and implemented in accordance with the regulation requirements. The policy will address the following areas of employment;

1. Engage in the proactive identification, removal and prevention of barriers hindering the full participation in the employment of persons with disabilities,
2. Design procedures for establishing individual accommodation plans.
3. Ensure that W5’s performance management, career development and advancement are informed and/or applied in a manner consistent with employee accommodation needs or plans and
4. Provide the means to deliver accessible formats and other related communication supports and services of various documents upon an employee’s request.

1. Notify job applicants that accommodations are available upon request,
2. Notify the successful applicant of W5’s policies for accommodating employees with disabilities when making offers of employment.
3. Communicate Emergency Response Information to Employees.
4. Provide individualized workplace emergency response information to employees who have a disability.
5. Review the individualized workplace emergency response information periodically.

Have a return to work process for employees absent from work due to disability and require disability-related accommodations to return to work.

The Multi-Year Accessibility Plan will be reviewed annually and updated at least once every five years.